IT Specialist / Systems Administrator Brag Document Example
Q1 2025
Streamlined user onboarding and offboarding process
Date: January 16, 2025
Company: Offline
Tags: IT Operations, Process Improvement, Automation, Medium
Metrics:
Description:
Automated account creation, permissions assignment, and device setup steps. Ensured smoother onboarding and closed gaps in offboarding compliance.
Upgraded company-wide password and MFA enforcement
Date: February 13, 2025
Company: Offline
Tags: Security, Compliance, Identity Management, Small
Metrics:
Description:
Rolled out new MFA policies, updated password standards, and trained employees on best practices. Improved account security and reduced IT support load.
Resolved a recurring network instability issue impacting key teams
Date: March 6, 2025
Company: Offline
Tags: Networking, Troubleshooting, Infrastructure, Medium
Metrics:
Description:
Traced root cause to router misconfiguration and bandwidth misuse. Reconfigured network rules and improved monitoring.
Q2 2025
Migrated internal systems to a more secure cloud-based environment
Date: April 17, 2025
Company: Offline
Tags: Cloud Migration, Security, Infrastructure, Big
Metrics:
Description:
Moved critical internal tools to a cloud-first stack with stronger security, easier access controls, and better uptime.
Deployed centralized device management across the company
Date: May 20, 2025
Company: Offline
Tags: Device Management, Automation, Endpoint Security, Medium
Metrics:
Description:
Implemented MDM tooling for remote configuration, app deployment, security policies, and device health monitoring.
Created internal IT knowledge base for faster support resolution
Date: June 7, 2025
Company: Offline
Tags: Documentation, Enablement, IT Support, Small
Metrics:
Description:
Built searchable docs for common workflows, troubleshooting steps, and FAQs. Empowered employees to solve simple issues on their own.
Q3 2025
Improved VPN reliability and performance for remote employees
Date: July 16, 2025
Company: Offline
Tags: Networking, Remote Work, Security, Medium
Metrics:
Description:
Upgraded server capacity, improved routing, and optimized configuration to support a growing distributed workforce.
Implemented automated backup and disaster recovery system
Date: August 21, 2025
Company: Offline
Tags: DR Strategy, Backups, Business Continuity, Big
Metrics:
Description:
Set up automated snapshots, cloud backups, and restore workflows. Ensured business-critical data could be recovered quickly.
Reduced IT support ticket volume by improving self-service tools
Date: September 10, 2025
Company: Offline
Tags: Support Automation, IT Operations, Efficiency, Small
Metrics:
Description:
Enhanced automated workflows for common requests like access, resets, and software installs. Helped employees resolve issues independently.
Q4 2025
Led IT readiness planning for Q4 flagship product and team expansion
Date: October 14, 2025
Company: Offline
Tags: IT Planning, Infrastructure, Cross-Functional, Big
Metrics:
Description:
Coordinated device procurement, access needs, permissions, and internal systems for new hires and expanded product squads.
Hardened company security posture through updated device and network policies
Date: November 15, 2025
Company: Offline
Tags: Security, Compliance, Governance, Medium
Metrics:
Description:
Rolled out new patching policies, tightened firewall rules, and implemented OS version enforcement across the organization.
Created the 2026 IT strategy and infrastructure roadmap
Date: December 4, 2025
Company: Offline
Tags: Strategy, IT Leadership, Roadmapping, Beyond
Metrics:
Description:
Defined key projects across security, automation, virtualization, help desk improvements, and cost efficiency initiatives.
Kudos
“The cloud migration made a huge difference in our day-to-day work.”
From: Daniel Brooks — CEO
Date: April 30, 2025
Impact: Increased reliability and improved productivity across departments.
“Your VPN improvements solved a problem that had been slowing us down for months.”
From: Hannah Cole — VP of Product
Date: July 28, 2025
Impact: Enabled smoother collaboration for hybrid and remote teammates.
“Thanks for making onboarding so painless for all the new hires this quarter.”
From: Alex Chen — Head of Engineering
Date: October 29, 2025
Impact: Created a smoother experience and reduced friction for new team members.
“Your disaster recovery setup gives us peace of mind we didn’t have before.”
From: Priya Shah — Director of Product
Date: August 30, 2025
Impact: Eliminated risk around data loss and improved business continuity.
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